Contents - click on question - BACK TO RETURN
Billing FAQs
Account FAQs
Audio Conferencing FAQs
Web Conferencing FAQs
Billing
1. Can you
provide tracking of teleconferencing
usage by account billing codes? Yes, you
have the option to set up a conference call and associate
the call with a billing reference or account code. When
you receive your bill, it will group all calls under that
one particular account code and give you a total for all
calls within that billing account code. We will also give
you as many billing account codes as you need for your own
internal billing and accounting needs.
2. How detailed is your billing?
We provide very detailed information on each conference
call. Information included is chairperson’s name,
date and time, phone numbers that accessed the call, connect
and disconnect times, cost per participant, and total cost
along with total minutes used on the call
3. How do you bill? Monthly? Weekly? Per
Call? We have several billing options to
accommodate your needs. We can bill monthly, weekly, daily
or on a per call basis. You choose whether you want us to
invoice you with Net 30 terms or if you want your calls
charged to a credit card. 4.
Do you accept credit cards? Yes. We
accept Visa, MasterCard, Discover and American Express.
Account FAQS
1. What are the benefits of opening an account?
When you open an account, you have the
power to immediately conduct a reservation-less
audio conference or web conference. We send you a welcome
kit that includes everything you need to optimize your conferencing
investment. The welcome kit’s comprehensive desk guide gives
you virtually everything you need to know about our products
to start conferencing right away. And the welcome kit’s
access card puts users’ important account information and
key commands right at your fingertips. The portfolio
of products helps trim expenses associated with travel and
creates a more productive and efficient workplace by empowering
you to work closely together with business associates even
when you’re in different cities or countries. We also make
it easy to incorporate conferencing services into your organization
by providing personalized account service and customized
billing — all with no long-term commitment.
2. Do I have to sign a contract
to open a account? Are there any start-up fees or
other commitments? No - we do not require
contracts as we earn your business on every call. However,
we may offer a lower rate for a one-year commitment. Whether
you use conferencing services once a day or once a month,
pricing is designed to accommodate you. With no start-up
fees or commitments, conveniently allows you to pay
per conference by credit card or to set up an account to
be billed at the end of the month.
3. How do I open a account?
It only takes about three minutes to open
a new account and you have two
choices: 1) Go to our get started
page and open up our
on-line start
form, or 2) Call
us and sign up by telephone.
4. How long does it take to set up an account?
The account set-up process is incredibly quick and easy.
If you select payment via credit card, your account will
be set up within minutes, and you’ll be able to conduct
a conference call immediately upon receiving your electronic
welcome kit. In most other cases, we can have your information
processed and your account activated within sixty to ninety
minutes. 5. How do I make changes
to my account? How do I add new users to my account?
To make changes to your account or to
add new users, simply contact your sales representative,
and he or she will update all applicable account information.
If you want to add new moderators just go to our
Add New PINS page
(Click Here)
6. If I have any questions, whom can I call for
help? Conferencing Services contact numbers
are listed below 7. Are there
any set-up fees? No. Our services is free
of set-up charges and monthly fees.
8. How do I make a reservation if I want to make
one? Simply call a sales representative.
Or use our online Conference Reservation Form and
click the Make a Reservation button in the Conference Center.
We recommend you schedule your reservations at least 24
hours in advance. 9. Do you offer
competitive pricing for audio conferencing services?
We want to become your partner for conferencing services.
We feel confident that you will be impressed with our high
level of service and the competitive rates that we offer.
Let us provide a complete proposal by
email. or Click here to go
to our Get proposal page.
Audio Conferencing
1. What audio conferencing services do you provide?
What is the difference between them? We offer
two different audio conferencing services: 24/7 Instant
Access and Operator Assisted. 24/7 Instant Access
provides a quick and easy way for people to meet regardless
of their location. With its easy phone access, 24/7 Instant
Access gives you the freedom to initiate conference calls
immediately — without a reservation. With Operator
Assisted calls, a professional operator is always available
to help you choose the right conference strategy and monitor
your call if needed. Operator Assisted Conferencing includes
a host of complimentary features available upon request
to customize your call.
2. Will I get instructions on how
to use my reservationless service?
Yes. Once your user profile has been set up, you will
receive a confirmation e-mail with detailed instructions,
including your access number and code. In addition, you
will receive your welcome kit in the mail with a comprehensive
desk guide and handy wallet-sized card containing your account
information and instructions.
3. How do I start a 24/7 Instant Access conference
via the phone? You can start or join an Instant
Access call via the phone by following the instructions
below: Moderator by Phone: ·
Notify call participants. ·
Dial your toll or toll free conference number. ·
Enter conference code. ·
Enter your PIN. Participants by Phone: ·
Dial the number provided by the conference chairperson.
· Key
in conference code also provided by the conference chairperson.
4. How does a chairperson activate
various Instant Access call features? In
order to optimize your Instant Access call, the chairperson
may activate various call features by using a touch-tone
phone: 5. Is there a limit to
the number of participants who can join my call?
Our reservationless platform capacity
is unlimited. You can have up to 1,000 callers on a single
call before we recommend making a reservation.
6. Can ports be added for my
larger calls? Yes - you can reserve as many
ports as you need. 7. Why should
different moderators in one company have different accounts?
If you set up multiple conferencing accounts, you are
able to hold two conference calls simultaneously. When you
receive your bill, you will know which particular chairperson
did the conference call and can allocate the expense to
the correct business unit. 8.
Can I get a list of attendees for my conference?
For reservation-based operator assisted conference calls,
you can request a participant list at the time the conference
call is scheduled. After the call is over, we will e-mail
you a list of all the participants who joined the meeting.
9. Is operator assistance available
on my conference calls? Operator
assistance is available in all types of conference calls.
In an Instant Access reservationless call, offers
two options for reaching an operator: A) Private
Operator Assistance: You may speak with an operator privately
or request that an operator join your conference.
B) We also offer Operator Assisted calls where your operator
is always available to help you choose the right features
to make any call successful.
10. What features are available with my conference call?
The following are a few of the available features. Talk
to us about adding these and other enhanced services to
your call. ·
Question and Answer Session ·
Participant List ·
Tape Recording ·
Backdoor Communication Line ·
Coordinator Monitor ·
Transcription ·
Translation/Interpretation ·
Entry/Exit Announcements ·
Pass-code Security ·
Roll Call
Web Conferencing
1. What is web conferencing? Web
conferencing allows many users from any location to participate
in a real-time “virtual” meeting with a simple Internet
connection that allows for sharing meeting related documents,
applications and more. 2. What
kinds of web-conferencing services are offered?
Our primary web conferencing platform
is called StartVisuals. StartVisuals can handle of
all web conferencing needs for 95% of our users. We also
offer various other platforms of web conferencing services
based on your specialized needs.
3. How do I sign up for web-conferencing services?
You can also set up an account by calling 1-800-804-8076
4. How do I start a web conference?
For more information on how to start a web conference,
visit our Customer Center 5.
Do I need to set up a new access number and access code
each time I start a new conference? No. Once
it is set up, the account will be assigned for your use
24 hours a day, 7 days a week.
6. Do you provide training on your web-conferencing
services? We offer free
training and additional support for our most robust
conferencing tools. Learn how all of our products can enhance
the impact of your meetings by joining one of our professional
web conferencing trainers for a quick group lesson or an
in-depth private session. For more information on training
or to set up a custom training session, please send us an
email or call us at the toll free number listed below.
7. What are the technical requirements
to participate in a web-conference? To find
out more about web conferencing technical requirements,
call or write our sales representatives.
8. Can participants still see my images/presentations
if they don’t have the application I am using?
Yes, your participants can see your presentation even
if they do not have the application installed on their PC
for viewing.
9. Can I add audio to my
web-conference? Yes. It’s surprisingly easy
to include an audio conference with your web conference
through one interface. When you start your web conference
you also have the option to add an audio conference by selecting
Add Audio. When you and your participants sign in to join
the conference, you include your phone numbers. At that
point, your phone (and any attendees’ phones for which you
have included a direct dial number) will ring to start the
audio portion of the conference. It’s that easy.
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